CASE STUDY: Aster Group

Type of security: Mobile patrols, locks and unlocks
Locations: 12 locations across Hampshire, Wiltshire, Somerset, Dorset, and Devon & Cornwall
Number of employees: 1300

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Situation

A Venture customer since 2012, Aster Group is an ethical housing developer and social landlord operating within Hampshire, Wiltshire, Somerset, Dorset, and Devon & Cornwall. The company conducts its operations from 12 regional locations, which cumulatively employ 1,300 members of staff and provide storage for company-owned vehicles and machinery, integral to The Group’s commercial endeavours.

Task

With business-critical assets and 1000+ employees to protect, Aster needed support to safeguard its premises and its people. Having outsourced its security previously (with unsatisfactory results) the company was keen to bring in a trusted contractor with a credible performance history.

Key requirements of Aster’s security contract included:

Daily out-of-hours security patrols, 365 days a year
Unlocking premises every morning (and securing every evening)
24/7 emergency incident response, including alarm callouts
Preventing and actively discouraging break-ins
Protecting Aster staff and assuming all security-related responsibilities

Action

After impressing Facilities Manager, Rhiannah Townley, with its resource and capabilities, Venture was subsequently appointed Aster’s Group-wide security partner across its five regional locations. Providing on site support to Aster employees in their day-to-day working environment and assuming full responsibility for security processes.

Services Venture currently supply to Aster includes

On site security patrols at Aster’s 12 site compounds and corporate offices
A visible security presence to deter theft and diffuse anti-social behaviour
Securing Aster’s premises each evening and unlocking in the morning

Results

A dedicated patrol team that not only provides round-the-clock security protection but also monitors for hazards, proactively reporting any findings to Aster Facilities Management
Fast and effective response in emergency situations that threaten employee wellbeing
A team that responds to high-stress situations with calm and professionalism
An experienced, reliable and trustworthy security provider, that goes the extra mile to deliver on its promises
A visible security presence that provides reassurance to Aster employees working on site
An invaluable support partner who are pragmatic, accommodating, and transparent - inspiring complete confidence in their abilities

“Venture is genuinely the first security company that has always delivered on its promises. I have never once had to ask why something hasn’t happened – as it always does!”

Rhiannah Townley, Senior Facilities Manager, Aster Group

Find out more

The award-winning team at Venture has been supporting local authorities, private and public sector organisations across the region for more than a decade.

To find out more about our specialist security services, call us for a free, no obligation chat, on: 0800 021 3949, email [email protected] or complete our online enquiry form.