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Remote Video Surveillance Monitoring. Providing expert support for businesses and CCTV installers.
Do you want complete peace of mind that your CCTV system is being monitored and any issues will be immediately reacted to, minimising potential loss and disruption?
A good quality CCTV system (commonly referred to as Video Surveillance Systems or VSS) can act as a great deterrent but without real-time monitoring its benefits are greatly diminished. This is where our trusted, remote monitoring service comes in.
Our professional operators are available to support you 24/7, 365 days a year, or can cover specific times to suit your needs. We can also provide proactive monitoring, such as live surveillance of public spaces or cost-effective virtual 'patrol tours' of common areas that may be subject to antisocial behaviour or vandalism.
Depending on your CCTV system, our operators can deliver an audio warning to intruders, warning them that they are being monitored, and that further action will be taken if they continue. Please contact us for more details.
Our operators will swiftly verify alarms and respond immediately to any alerts of movement or suspicious activity on your premises. By ensuring prompt action, they can help minimise risk, deter theft and damage, and create a safer working environment. While our detailed reporting and analytics will enable you to better plan the security of your facility.
Based at our purpose built, state-of-the-art Remote Operations Centre (ROC) in Andover, our highly trained operators will connect to your system via an encrypted network, which allow us to monitor your CCTV system in real-time, as agreed or simply following alerts. If any unusual activity is detected, we will notify you promptly. Whether due to unauthorised entry, antisocial behaviour, vandalism, or any other form of security breach.
Our flexible and reliable CCTV monitoring service can be tailored to your specific requirements; whether you are a large manufacturer, housing association, school, depot, retailer or anything in between.
In need of mobile security support to quickly and effectively respond to your alarms? Or keen to take your security up a level, with regular physical security patrols outside of working hours?
We can help with that too.
Contact us on 01264 391538 to find out more about our residential or corporate security services.
The types of premises at an increased risk and who could benefit the most from CCTV monitoring, include:
What happens if an alarm is activated, and someone needs to attend?
Ensure a rapid response by combining our CCTV monitoring with our fast and reliable Key Holding & Alarm Response service.
Our Mobile Security Officers can respond to any incidents identified, arriving on site promptly at any time of the day or night, and taking responsibility and potential risk away from employees.
All our Mobile Security Officers operate in the local area and are full trained in conflict management and crime scene preservation. Our average alarm response time across our whole area of operations is just 23 minutes.
Hundreds of businesses already put their trust in us, including customers within: Andover, Salisbury, Winchester, Basingstoke, Fareham, Southampton, Eastleigh, Portsmouth, Bath and Trowbridge.
Deter criminals: Having monitored cameras on the premises can act as a deterrent, discouraging potential criminals from targeting your property and assets. We can even speak to them live to send them on their way!
Reduced risk of financial loss: A real-time response can ensure any potential financial loss or business disruption is minimised through rapid action.
Minimise false alarms: Our officers will be able to quickly identify the source of a security breach, reducing false alarms and disruption.
Cost-effective: Professionally monitored CCTV can be a cost-effective alternative to employing full-time security guards on site.
What is the objective of CCTV monitoring?
The objective of CCTV monitoring is to help deter would-be criminals from targeting business premises, while minimising the potential impact of any criminal incidents that do occur. It is a cost-effective alternative to traditional manned security solutions that can help ensure that immediate and appropriate action is taken, with CCTV activations reacted to in real-time. In many cases, having an operator deliver a verbal warning to perpetrators, alerting them to the fact they are being recorded and confirming that further action will be taken against them if they do not leave immediately, can be enough to put an end to the crime. Or further action can be taken where necessary, including alerting key holders, the police and other emergency services.
Who is responsible for your CCTV?
Our professional and experienced operators will have responsibility for monitoring your Video Surveillance System from our purpose built, state-of-the-art, Remote Operations Centre (ROC) in Andover. The system provides alerts when persons are picked up on camera and our operators will respond to any alarms instantly, identifying any issues and taking appropriate action, also helping reduce the likelihood of false alarms.
What are the requirements for CCTV monitoring?
You will need to have a Video Surveillance System in place. If you have yet to install one then we can recommend one of our trusted partners who can help manage the design and installation of a system that uses quality, high-resolution cameras with night vision capabilities and motion detection, ensuring clear footage is captured even in challenging lighting conditions.
The system should be able to detect whether a disturbance has been caused by a human, animal, or weather event, helping reduce false alarms. The ability to deliver an audio warning to intruders is also preferrable, as delivering a warning in this way can put an immediate end to criminal acts in many cases.
Can I monitor my CCTV from my phone?
Many systems can be monitored using a smartphone and there is nothing to say you should not consider this. However, you should also consider how false alarms will affect you, particularly when you are sleeping, away or out socialising. Our 24/7 Remote Operations Centre is constantly staffed ensuring there is someone there to investigate, close down or escalate the activation.
Where should a CCTV monitor be placed?
If you have CCTV monitors on site it is important you follow all relevant privacy rules governing their use, the viewing and sharing of footage, including where they are located and who has access to them. Monitors should be private and only viewed by authorised people.
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