What our Customers Say

“I feel better for working in the office at least 50% of my week because you're always greeted by the friendliest security team, I always feel welcome and that people are pleased to see me. Sometimes the smallest of interactions makes you smile and can cheer you up on a stressful day. Everyone has time to say hello and I feel very lucky to work somewhere with such a friendly and inclusive atmosphere. Having chatted to a couple of people recently who left the business to work with a new employer, I'm convinced this is a unique benefit of working for Simplyhealth and I don't underestimate it.”

“Thank you for looking after Winchester's Christmas lights switch-on event again. We're grateful for everything you and your boys and girls do!”

“I’d like to express my sincere thanks for your exemplary support in enabling us to deliver another hugely successful event. I was very impressed by the professionalism of all those that attended site over the five evenings. Please convey my thanks to them all individually, especially Oscar who I’m really taken with by his can-do attitude.”

“A note of thanks to you and all the team for the excellent manned guarding support provided this year. We are very grateful for the support of all the team, particularly dealing with some occasionally challenging situations, but also supporting our staff and the general public in a cheerful and professional manner.”

“I wanted to commend Shane. A couple of weeks ago we had a serious leak in the science block which caused a fire alarm. This was dealt with however the water continued to work through to the downstairs causing a pre alarm on the alarm panel. Shane took action straight away to ensure that the alarm didn’t go off and called [the alarm maintenance company] to get someone out to disconnect the detector that had been water damaged. Shane has always been very proactive and very calm and always refers to either me or Jonathan if there is a problem, mainly to notify us as he’s usually already sorting the issue. I wanted to pass this on as Shane is such a great asset to the school and a great ambassador for Venture.”

“The team are brilliant - we get such lovely comments about them.”

“I just wanted to pass on my sincere gratitude to Jesse, our regular security guard, who went way above and beyond for us this morning. We have had a severe water leak on site this week which meant the mains water was off for a period of time yesterday. We believe that, as a result of this, one of the toilets near to the restaurant started leaking at approximately 5:30am and completely flooded the corridor, seeping into our Goods In store and one of the other offices. Jesse raised a Helpdesk Job to get a plumber onsite, got out a mop and bucket and by all accounts pretty much cleared all the water from the corridor single headedly before a member of staff came in and helped with the water from the office carpet. If there is an award scheme within your company I would certainly like to nominate him for one.”

“Both Venture crews did an awesome job on Saturday. Police were spread really thin on Saturday night and thanks to them, door staff and street pastors we only had to call for the police twice all night which they were appreciative of with so many units tied up on big jobs.”

“Hi, I was at Stonehenge on Friday 19th July, I had just asked a Security officer on duty if he could take a photo of me and my family which he was happy to do for us. However shortly after passing him my phone he had to react to a lady that had crossed over the rope towards the stones, the lady was intent on getting to the stones and was immediately very vocal to the Security Guard. The Security Guard was forceful with her without getting hands on, he made sure she knew that if he had to he would physically detain her. My children were a bit confused by the whole scene and there were already a lot of eyes on the situation so we moved on (with my phone which the security guard managed to slide back over towards me whilst going over to intercept the lady with no damage). I do have a professional interest as I am the Head of Safety and Security for [a premiership football club] so I kept one eye on the situation and was pleased to see that the Security Guard had managed to talk the woman down to the point they were sat down near to each other by the stones engaged in a much calmer conversation. I know that people are not always quick to praise Security Guards and it can often be a thankless task, so I wanted to pass on my praise of this guard for managing the situation with a calmness while being assertive enough to control the situation. It was a hot day and there was a lot of people watching the situation pan out but he kept his cool and remained professional throughout, Thanks!”

“Thanks for your great service and diligence.”

“Thank you for another fantastic year, your team have been truly brilliant and has reduced my stress levels down to zero!”

“I just wanted to email you and say how impressed I am with how your staff reacted to two incidents on Saturday night. [The Ops Manager] briefed me on the matter in the Sarum Enclosure, during the running of the last race, when a male attempted to jump over the fence by the track, but was restrained by your staff and prevented from doing so. The other incident, being the violent exchange on the front lawn after racing. I did witness some of this. It was a particularly nasty encounter, seemingly starting without any warning. It was thankfully brief, as your staff were very quickly on the scene, attending from all directions. They did their jobs extremely well. The disorder will have been alarming for other customers to have witnessed, but the actions of your SIA stewards without doubt, prevented it from being much worse and prolonged. Well done to you and your team.”

“I just wanted to feed back from the PCC elections and Venture's involvement. The feedback has been so very positive from all concerned. Everyone was so impressed and delighted on how professional, approachable, friendly, and flexible the officers were. Comments were also passed on how smart they looked 😊 ”

“I just wanted to pass on my thanks for the excellent service provided by your team this week to support the diversionary pedestrian route during the installation of scaffolding. Static duties are invariably unglamorous and tedious, but Justin, Debs and Becks were professional, cheerful and very helpful to the public throughout. Their familiarity with the cathedral estate was particularly useful and it was also good to see the BID Rangers calling by today. I know that the public appreciated their assistance and we certainly could not have managed this complex operation without their vital support.”

“Thank you to you and your teams support over the last year, you have been amazing. ”

“My goodness, mobilisation of this contract has had its challenges, but you, your colleagues and patrol officers have been absolute treasures to work with! ”

“Thank you very much for supplying two extremely good, friendly and efficient staff for the security of our event on Saturday night at the Guildhall. They were very accommodating and professional. I was told by one that there was a small incident that they dealt with during the evening – none of us had any idea which is how it should be! Please pass on big thanks to them.”

“Many thanks to you and the Team. Excellent and professional work as usual, very good feedback.”

“I wanted to take the opportunity to record with you how pleased we are with the work being undertaken by Shane. He is reliable, courteous, and always willing to help out and find solutions. We have all been very impressed with him.”

“We send our thanks as always to you for providing an excellent service to our BID.”